Who We Are

 

Established in 1997, we are a customer focussed company that draws on many years of software and hardware experience, including extensive knowledge of Microsoft® software products and a great deal of general computer expertise.

As a family-owned business we place particular importance on the quality of our individual service to both personal and business customers, making sure we give the time and effort to provide the service you need, and all without tying you to a contract.

For us, we’re not happy until you’re happy.

 

When And Where

 

We relocated near Great Dunmow in Essex 12 years ago, and since then have offered IT support covering Anglia, London and the South East for ‘at home’ or ‘on site’ service.

When required, our office facilities mean we can also provide help and support at our premises.  For smaller problems we also offer remote assistance allowing us to connect directly to your PC without the need for an engineer visit.  When we do visit you, we don’t do ‘sometime in the morning’ or ‘between 1 & 5′, we set a timed appointment and we stick to it.

Our business hours are 9am to 7pm, Monday to Saturday. We are closed on Sundays and Bank Holidays.

 

What We Charge

 

We don’t set fees for specific tasks and we don’t charge for call outs. We just have a single hourly rate of £27.50 exc. VAT, with a minimum charge of half-an-hour.  After the first 30 minutes time is billed in 15 minute segments, this allows us flexibility when preparing your invoice and ensures you only pay for the time we spend on you.